URGENSI STANDAR OPERATING PROCEDURE (SOP) DALAM PELAYANAN PUBLIK ( SUATU TINJAUAN LITERATUR. cjish [Internet]. 2025 Aug. 22 [cited 2026 Oct. 7];1(1):60-8. Available from: https://batuahjurnal.my.id/index.php/cjish/article/view/31