“URGENSI STANDAR OPERATING PROCEDURE (SOP) DALAM PELAYANAN PUBLIK ( SUATU TINJAUAN LITERATUR”, cjish, vol. 1, no. 1, pp. 60–68, Aug. 2025, Accessed: Oct. 07, 2026. [Online]. Available: https://batuahjurnal.my.id/index.php/cjish/article/view/31